Contact Customer Support
Have questions about using your Sunniva Light, configuring session timers, or tracking a recent order dispatch? Our friendly customer support team is on standby to assist you through multiple direct channels.
Telephone Support
Direct phone assistance during business hours:
Monday – Friday: 9:00 AM – 5:00 PM EST
Email Helpdesk
Email our support specialists anytime:
Average response time: within 24 business hours
Corporate Headquarters
Registered merchant address & returns intake:
Velin / Velin Sleep7233 Freedom Ave NW
North Canton, OH 44720
United States
Frequently Asked Inquiries
How do I track my package?
As soon as your Sunniva Light order is fulfilled at our Ohio logistics hub, an automated dispatch notification with carrier tracking (USPS, FedEx, or UPS) is transmitted to the email address entered during checkout.
How do I request a return under the 90-day guarantee?
To initiate a return under our 90-Day Money-Back Guarantee (less S&H), simply send an email to hello@velinsleep.com with your order number. Our representative will issue a Return Merchandise Authorization (RMA) ticket along with packaging instructions.